Privacy policy

Last updated: November 10, 2025

Padelwerk Shop operates this shop and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “services”). Padelwerk Shop is based on Shopify, which enables us to provide you with the services. This privacy policy describes how we collect, use or disclose personal data when you visit, use or make a purchase or other transaction using the services or otherwise communicate with us. If there is a conflict between our terms and conditions and this privacy policy, this privacy policy takes precedence with respect to the collection, processing and disclosure of your personal data.

Please read this privacy policy carefully. By using and accessing any of the services, you acknowledge that you have read this privacy policy and consent to the collection, use and disclosure of your information as described in this privacy policy.

What personal data do we collect or process?

When we use the term “personal data”, we are referring to information that identifies you or another person or can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymised in such a way that it is not possible to identify or attribute it to you personally. Depending on how you interact with the services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact details including your name, postal address, billing address, delivery address, telephone number and email address.
  • Financial data including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including username, password, security questions, configurations and settings.
  • Transaction information including the items you view, add to basket, add to wishlist or purchase, return, exchange or cancel, and your past transactions.
  • Communication with us, including the information you provide when you communicate with us, for example when you submit a customer support enquiry.
  • Device information including information about the device, browser or network connection, IP address and other unique identifiers.
  • Usage information including information about your interaction with the services, including how and when you interact with or browse the services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you We collect data when you create an account, access or use the services, communicate with us or otherwise provide us with your personal data, among other things.
  • Automatically through the services We collect data from your device or when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers We collect data when we instruct service providers to activate certain technologies and when they collect or process your personal data on our behalf.
  • From our partners and other third-party providers

How do we use your personal data?

Depending on how you interact with us or which of the services you use, we may use personal data for the following purposes:

  • Provision, customisation and improvement of services. We use your personal data to provide you with the services. This includes, but is not limited to, fulfilling our contract with you, processing your payments; fulfilling your orders; storing your configurations and the items you are interested in; sending notifications related to your account; creating, maintaining and otherwise managing your account; organising shipping; facilitating returns and exchanges; allowing you to leave reviews; and creating a personalised shopping experience for you, for example by recommending products based on your purchases. This may include the use of your personal data to better customise and improve the services.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example, to send marketing and advertising communications by email, SMS or post and to show you online advertisements for products or services for the services or other websites, including on the basis of items you have previously purchased or added to your shopping basket and other activities in relation to the services.
  • Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and ensure the security of our services. If you choose to use the services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not disclose your username, password or other login data to other persons.
  • Communication with you. We use your personal data to provide you with customer support and effective services, to respond promptly to your enquiries and to maintain our business relationship with you.
  • Legal reasons. We use your personal data to comply with applicable law or respond to lawful proceedings, including requests from law enforcement or regulatory authorities; to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings; and to investigate potential violations of our terms or policies or to enforce the terms and policies.

How do we share personal data?

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include the following:

  • In the case of Shopify, these are providers and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and shipping).
  • We share personal data with business and marketing partners who provide marketing services and display adverts to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activities at various merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you in order to provide you with targeted advertising and marketing based on your online activities at various merchants and websites.
  • If you ask us or otherwise give your consent to share certain information with third parties, for example to provide you with products, or if you use social media widgets or login integrations
    • .
  • We pass on personal data to our affiliates or other entities within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the services, our rights and the rights of our users or others.

Relationship with Shopify

The services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the services in order to provide and improve the services to you. Data that you submit to the services will be shared with Shopify and third parties who may be located in countries other than your country of residence in order to provide and improve the services to you. In order to protect, grow and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants and with Shopify. In order to provide these advanced features, Shopify may use personal data collected through your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may be able to exercise certain rights in relation to your personal data listed here Link to Shopify privacy portal.

Third party websites and links

The services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should check their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms, without any restrictions on their use by us or by a third-party provider. The inclusion of such links by us does not imply that we endorse the content of these platforms or their owners or operators, unless this is expressly stated in the services.

Data from children

The services are not intended for use by children, and we do not knowingly collect personal data from children who are under the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request the deletion of this data. As of the effective date of this privacy policy, we are not aware of any “sharing” or “selling” (as those terms are defined in applicable law) of personal data of individuals under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impenetrable and therefore we cannot guarantee “perfect security”. In addition, information that you send us may also be exposed to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we store your personal data depends on various factors. This includes, for example, whether we need the information to administer your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may refuse your request to the extent permitted by law.

  • Right of access/right to information. You may have the right to request access to the personal data we hold about you.
  • Right to deletion. You may have the right to request that we delete the personal data we hold about you.
  • Right of correction. You may have the right to ask us to correct any inaccurate personal data that we hold about you.
  • Right to data portability. You may have the right to obtain a copy of the personal information we hold about you and to request that we disclose it to a third party in certain circumstances and with certain exceptions.
  • Management of communication settings. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may continue to send you non-promotional emails, e.g. about your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area, you may exercise the following rights in addition to those set out above, subject to exceptions and limitations under local law:

  • Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of personal data for certain purposes.
  • Revocation of consent. If we rely on consent to process your personal data, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.

You can exercise these rights where indicated in the services or by contacting us using the contact details below. For more information about how Shopify uses your personal data and your rights, including your rights in relation to the data Shopify processes, please visit https://privacy.shopify.com/en.

You will not suffer any disadvantages as a result of exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable law, you may appoint an authorised representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require them to prove that you have authorised them to act on your behalf. It may be necessary for you to confirm your identity directly to us. We will respond to your enquiry promptly within the framework of applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you reside, you have the right to appeal our decision by contacting us using the contact details below or by lodging your complaint with the relevant data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities. If you would like to retrieve your data, you can do so here.

International transmissions

Note that we may transfer, store and process your personal data outside of your country of residence.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK competent authority, unless the transfer is to a country that has been shown to provide an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on this website, update the “Last updated” date accordingly and provide the notice required by applicable law.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights to which you are entitled, please contact us by telephone on , by email at flurin@padelwerk.ch or by post at Lange Rütti 9, Münchenstein, 4142, CH. We are the data controller of your personal data for the purposes of the applicable data protection laws.